Special Assets Recovery Operations Manager (in-office) - Midvale, UT

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, paid bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently seeking a Specialist Assets Recover Operations Manager to join our team.  This position will be in-office in Midvale, UT.

Requirements:

·         Manage the special assets operations within Centralized IL Collections, recovery and consumer special assets.

·         Be responsible for consumer and consumer RE payment processing, reversals, and recovery components.

·         Be responsible for GL reconciliations and ICARS reporting and certifications.

·         Perform operational risk testing as required.

·         Manage the charge-off recovery process for Affiliate divisions and products.

·         Be responsible for the posting of monetary and non-monetary transactions to the various systems.

·         Oversee the UFTC monetary transfer process to ensure we are in compliance and manage the transaction processes for the collection teams.

·         Oversee collection call status, delinquency, and department allocation reporting.

·         Oversee and approve charge-offs for overdraft, consumer loan, bankcard, and credit line accounts for Affiliate divisions.

·         Be responsible for the check by phone and treasury management payments and processing, ChexSystems updating, reporting, and Consumer Credit Bureau updates.

·         Compile data and maintain necessary records and files to ensure efficient and consistent reporting of investigations.

·         Make recommendations for relationship disengagement to management and/or appropriate risk officer.

·         Meet SLAs for the completion of scheduled reviews.

·         Perform other duties as assigned.

Qualifications:

·         Requires a bachelor’s degree in finance, accounting, business, or related field and 2+ years of experience in consumer lending operations, collections, recovery, analytics, or other directly related experience.

·         Experience in operational process improvement within assigned job duties.

o    A combination of education and experience may meet requirements.

·         Requires supervisory and/or office management experience.

·         Working knowledge of consumer lending operations, collections, recovery, bank source systems (consumer, deposits, recovery, bankcard, ECM, E-OSCAR), GL processes and accounting, SOX applications, UFTC, ICARS, ACH, etc.

·         Ability to manage an operations unit in a high volume fast-paced environment.

·         Working knowledge of regulatory requirements within special assets functions.

·         Ability to deal effectively with clients, management and branch/department staff.

·         Excellent problem solving, customer service and communication skills, both written and verbal.

·         Must be organized and have good supervisory skills.

·         Ability to set and maintain high quality work standards.

·         Ability to lead and train staff.

·         Solid auditing and analysis skills.

·         Working knowledge of computer software including word processing, spreadsheets, loan systems.

Salary (depending on experience): $75,000-$95,000

Benefits: 

·         Medical, Dental and Vision Insurance - START DAY ONE! 

·         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·         Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

·         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·         Mental health benefits including coaching and therapy sessions

·         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·         Employee Ambassador preferred banking products