Business Analyst - Technical

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking a Business Analyst (Technical) to join Zions Bancorporation. The Business Analyst (Technical) plays a key role in our Transformation Office, working directly for the Director of Customer Experience. As a key player in our team, you will continue our ongoing efforts to optimize end-to-end customer-facing processes and implement automation solutions to reduce friction points and elevate the overall customer experience.

The Business Analyst will:

• Analyze Business Systems: Review, analyze, and evaluate business systems to identify areas for improvement and make recommendations for changes.
• Gather and Document Requirements: Drive system process and improvement initiatives by gathering and documenting business system requirements.
• Develop Automation Solutions: Develop and implement automation solutions to maintain the Customer Experience (CX) program and collect opportunities for improvement.
• Optimize Processes and Improve Employee Experience: Focus on optimizing end-to-end customer-facing processes and enhancing employee experience through process redesign or automation, ensuring that internal processes are efficient and user-friendly.
• Project Management: May perform project management leadership functions as a project manager or team member for small scope projects, ensuring that projects are completed on time and within scope.
• Other duties as assigned

Qualifications:

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (Master’s preferred)
• 6+ years of experience in business analysis, systems analysis, or a technical product owner role
• Demonstrated success leading complex, cross-functional technical initiatives with measurable outcomes
• Proven ability to translate business needs into scalable technical solutions, including process automation and system integration
• Strong experience with data-driven decision-making, including defining KPIs and success metrics
• Advanced proficiency in requirements gathering, documentation, and stakeholder management
• Familiarity with enterprise systems (e.g., core banking platforms, CRM, workflow tools)
• Excellent communication skills with the ability to influence and collaborate across all levels of the organization
• Experience with financial services or banking systems is a plus
• Experience supporting customer experience (CX) or transformation initiatives is a plus
• Exposure to citizen development or low-code/no-code platforms is a plus
• Hands-on experience with Microsoft Power Apps is a plus
• Experience working with APIs, system integrations or vendor platforms is a plus

Visa Sponsorship:

This Business Analyst (Technical) position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Location:

Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.