Department Specialist - Consumer Loan Collections Group - Midvale

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation is currently accepting applications for a Department Specialist within our Consumer Loan Collections Group in Salt Lake City, Utah. This is a full-time 40-hour a week.

The ideal candidate for this position will have the skills and experience necessary to:  

• Provides a variety of staff support to the Centralized Collection Center, Consumer SAG and Centralized Recovery Group.
• Responds to inquiries with accuracy and professionalism, offering subject‑matter guidance and escalating issues when necessary.
• Provides switchboard support by directing calls appropriately and ensuring timely resolution of customer and branch requests.
• Supports daily departmental workflow by processing requests, maintaining records, and performing operational tasks with a high degree of accuracy.
• Monitors and follows up on outstanding items to ensure deadlines and service level expectations are met.
• Prepares, maintains, and updates documentation, logs, reports, and tracking tools as required by departmental procedures.
• Ensures processes align with internal controls, audit expectations, and regulatory requirements.
• Exercises good judgment and applies departmental knowledge to solve routine and moderately complex issues.
• Works closely with team members, leaders, and other departments to support shared objectives and maintain strong working relationships
• Supports departmental initiatives, projects, and training efforts as assigned.

Qualifications:

• Requires High School diploma or equivalent and some office, administrative, clerical or other directly related experience.
• 2+ years office, administrative, clerical or other directly related experience.
• A combination of education and experience may meet job requirements.
• Basic knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.
• Ability to handle multiple priorities, manage time effectively, and work independently with minimal supervision.
• Exceptional communication skills with the ability to provide accurate information and support to customers, branches, and internal partners.
• Good problem resolution skills.
• Strong attention to detail and ability to document work thoroughly and accurately.
• Familiarity with Microsoft Office – Excel, Word, Outlook, Teams.
• Able to work within high pressure deadlines
• Bankruptcy basic knowledge is helpful
• General knowledge of accounting helpful

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.