Client Service Associate (Teller) Lead - Denver, CO

At Vectra Bank, the Rocky Mountain region is a part of who we are, and we understand why families and businesses choose to live, grow, play and work here. Recently recognized as one of the Denver Posts Top Workplaces for 2022. Vectra Bank Colorado offers our customers, and our employees, the best of both worlds: a broad reach and depth of financial resources alongside unparalleled personal attention. At Vectra, we think creatively to shape custom financial solutions for those raising a family or creating the next great local business. We are passionate about our business, and we are passionate about success.

At Vectra, we’re committed to making our company a great place to work and grow your career. We seek dedicated employees whose diversity, talent, drive and innovative ideas add value to our customers, our colleagues and to our communities. At Vectra, we actively listen to our employees and our customers, initiate contact, provide solutions, and proactively focus on building relationships – not increasing transactions. We do this by offering technology and resources typically only found within larger banks and combining those resources with an exceptional level of service more commonly associated with community banks and smaller financial institutions. We personify this difference through our tagline: Big Enough to Count / Small Enough to Care.

With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, Vectra is dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless – come for a job, stay for a career.

We are looking for a full time Client Service Associate (Teller) Lead to provide top notch customer service to our clients and customers at our Speer Blvd. branch.  If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Leads the daily activities of client service associates.
• Coaches and counsels branch staff to improve customer service, sales and operational skills by providing on-the-job training.
• Helps develop action plans to meet individual and branch goals.
• Ensures the branch provides quality service while protecting against loss.
• Maintains advanced knowledge of branch operations.
• May supervise branch activities in the absence of, or in conjunction with branch management team. 
• Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking. 
• May be responsible for processing cash transactions and other customer service duties within the branch. 
• Other duties as assigned. 

Qualifications:

•        Requires a High School Diploma or equivalent and 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
•         Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
•        Working knowledge of math.
•         Must have solid balancing and customer service skills.
•         Ability to cross-sell bank products based on clients needs.

This position is eligible to earn a base salary in the range of $24.00 - $26.00 hourly depending on job-related factors such as level of experience.