Fraud Operations Analyst (in-office) - Midvale, UT

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI, and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth, and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Fraud Operations Analyst to join our team. In this role, you will support the implementation and ongoing support of a new fraud mitigation tool for Branch Deposit Account Opening. The position will be in-office in Midvale, UT.

Key Responsibilities: 

·       Monitor and review the fraud risk, unique or highly complex exceptions generated from the various fraud prevention filters and security exception files.

·       Analyze current fraud trends and provide input into rules and parameters.

·       Conduct research and analysis, prepare management reports, and make recommendations to senior officers.

·       Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.

·       Develop and maintain Policy and Procedure Manuals.

·       Develop registration & licensing documents, policy and procedure manuals, and other documentation as needed.

·       Train branch staff on security procedures and policies.

·       Perform additional duties as assigned.

Qualifications: 

·       Requires a bachelor’s degree and 2+ years of experience in loss prevention, fraud, regulatory compliance, fraud prevention, or security, preferably in financial services.

·       A combination of education and experience may meet job requirements.

·       Proficiency in data analysis tools and techniques, including experience with Excel (advanced functions), SQL, Python, R, or other data analytics platforms.

·       Working knowledge of loss and fraud detection/prevention principles, multiple fraud areas, compliance, and regulatory issues related to the department and/or company.

·       Experience using and interpreting data from fraud detection systems, such as Actimize, SAS, or similar platforms.

·       Demonstrated ability to perform root cause analysis using structured data and investigative techniques.

·       Demonstrated leadership skills.

·       Ability to work with and interpret various reports to support day-to-day operations and strategic decision-making.

·       Strong analytical, interpretive, and problem-solving skills, with a focus on identifying patterns, anomalies, and trends in large data sets.

·       Ability to synthesize diverse information sources and develop actionable strategy recommendations.

·       Excellent customer service and communication skills, both verbal and written.

·       Preferred: Experience with data visualization tools (e.g., Tableau, Power BI) to present findings clearly to stakeholders.

Benefits: 

·       Medical, Dental and Vision Insurance - START DAY ONE! 

·       Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·       Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·       Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

·       401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·       Mental health benefits including coaching and therapy sessions

·       Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·       Employee Ambassador preferred banking product

Pay (depending on experience): $24.00-$33.00